At Ontario Prints Company, we strive to provide our customers with top-notch products and customer service. We understand that sometimes, things might not go as planned, and you may need to return or request a refund for an item. Please take a moment to familiarize yourself with our refund and returns policy to ensure a smooth process.

Refunds:
If you are not satisfied with your purchase, we offer a 30-day refund policy. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. Additionally, you must provide proof of purchase, such as a receipt or order confirmation.

To initiate a refund, please contact our customer support team within 30 days of receiving your order. Upon approval, we will provide you with further instructions on returning the item. Please note that shipping costs for returning the item will be the responsibility of the customer unless the return is due to a faulty or damaged product.

Once we receive the returned item and verify its condition, we will process your refund. Please allow 5-7 business days for the refund to reflect in your original payment method.

Returns:
If you received a faulty or damaged item, please contact our customer support team within 7 days of receiving the order. To assist us in resolving the issue quickly, please provide detailed information and photographic evidence of the problem.

If the return is approved, we will provide instructions for returning the item. We will cover the shipping costs for returning the faulty or damaged product, and a replacement will be sent to you as soon as possible.

Please note that we are unable to accept returns for personalized or custom-made products unless they are faulty or damaged. Additionally, items that are on sale or marked as non-returnable cannot be returned or refunded.

If you have any questions or concerns regarding our refund and returns policy, please do not hesitate to contact our customer support team (support@ontarioprints.com). We are here to assist you and ensure your satisfaction with every purchase made at Ontario Prints Company.